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Summary Call Reports
These summary reports are the best
reports for a general overview of telephone activity across any
given day or month.
1. Monthly Summary
2. Account Codes (Advanced Version)
Attorneys, solicitors, accountants or any profession requiring the
facility to produce activity reports for calls made to or on behalf
of a client for billing, would use the Account Code report. An
associated name may also be added to personalize the final report.
3. Authorization Codes
(Advanced Version)
Also known as "PIN" codes, these reports are ideal for schools,
colleges or anywhere where there is a need to "lock" telephones from
unauthorized use whilst still allowing those with a valid "PIN" to
make calls from any telephone.
4. Extension Summary
Without doubt the best report for analyzing how many calls, and how
much time, each staff member spends on the phone each day
5. Half Hour Summary (Advanced
Version)
The half hourly report is an excellent snap-shot of the whole day's
activity
6. Top 30 Reports (Advanced
Version)
There are actually 7 separate reports contained within this one
section
Trunk/CO
Line Call Reports
1.
Phone Line Detail Report
Choose a date range and this report shows
every call on each of your lines. This report is great if you have a
specific line reserved for marketing or a sub-tenant and are
interested in the detailed activity for that line.
2. Phone
Line Utilization Report (Advanced
Version)
This report is a great summary of the number &
duration of incoming and outgoing calls on your lines. An excellent
report for judging whether you have the correct number of services
for your business.
3.
All Phone Lines Busy Report (Advanced Version)
This powerful report identifies times when all
your telephone lines were busy, therefore preventing your clients
calling in, or your staff calling out. Watch out though, this is a
really processor intensive search so run this report overnight!
Outgoing
Call Reports
1.
Number Search (Advanced Version)
Want to know who called that expensive Premium rate service? Or how
many times you call your other office? Enter the full number or just
the first few digits and run your search.
2. Extension Report (Advanced
Version)
Every call made (and received) by each of your telephone extensions
can be listed with this report. Filtering options allow you to
refine your search to a single extension or a range of extensions.
3.
Department Report
Like the Extension Report in content, the Department report lets you
create internal groups of Extensions (eg Sales, Service) and report
on the calls for the each member of the department and the
department as a whole.
4.
Extension Markup/Discount Report (Advanced Version)
Seldom used report but handy if you want to uplift (or discount) the
call charges for a specific extension or range of extensions, for
example in a Serviced Office.
5.
External Call Diversion Report (Advanced Version)
This report keeps track of calls where your staff have diverted
their phone to an external number, a mobile (cell) phone for
example. The report helps you identify not only costs but also might
highlight inappropriate use of the diversion facility.
6, 7
and 8 Destination Summary (Advanced Version)
Calls are summarized by call type, Local, Regional, National,
Mobile, International.
There are actually 3 individual reports based on Extension Range,
Department range or by Account code.
Incoming
Call Reports
1.
Abandoned Calls
(Advanced Version)
Sometimes a caller hangs up before you answer. This does not always
imply any fault on your part, the caller may have changed their
mind. The Abandoned Call report provides the detail you need to
identify who hangs up, how often, and how long they had been
waiting.
2. Ring
Time Report
This detailed report itemized every incoming call on each of your
lines and shows the extension that answered the call and how long
the call rang for before being answered. An easier "overview" report
without all the detail is found below (5. Ring Time Summary).
3. Indial
(Advanced Version)
If your telephone system supports direct dial in facilities (DDI)
where each extension can be provided their own private number then
use this report to show how many calls are received on each number.
If you have a Samsung DCS telephone system you can also name each
DDI number and assign numbers to marketing campaigns (eg Yellow
Pages)
4.
Extension Report (Advanced Version)
This report provides all the detail of incoming calls that terminate
on each
of your extensions. One or a range of extensions can be selected and
you
can include Outgoing calls in the report as well.
5. Ring
time Summary (Advanced Version)
Great report that shows your overall performance in answering calls.
For each half hour through the day you can view how many calls were
answered within 10, 20, 30 seconds etc. You can adjust the time
breaks yourself so that it might be 5, 10, or 15 seconds or whatever
time frames suit your business. |
